Shipping & Returns

Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select and the quantity/weight of goods ordered.

We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order).
Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

All delivery charges will be confirmed to you, before your order is accepted.

If your order is particularly heavy it may be subject extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

All orders will be delivered by a third party courier or Royal Mail. If you ordered with Next Day delivery you will also receive confirmation of your Royal Mail/courier tracking reference number.

Please note we are currently unable to deliver to PO Boxes or left in a nominated safe place.

Returns Policy

You may cancel your order any time within fourteen (14) working days; beginning on the day after you received the products. However you will be responsible for the cost of returning the products to us and the products will remain at your risk until we take delivery of them. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.

To cancel an order, you must inform us in writing. You must also return the products to us  as soon as possible. The products do not need to be in their original packaging but must be in a sellable condition.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all products that are returned.

Our returns policy does not affect your statutory rights

If you return products claiming they are defective, we will examine the returned products and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

If you have a query about returning goods, please contact info@essevie.com.